This document (General Conditions of Sale) defines the conditions applicable to sales concluded at a distance through the website (from now on referred to as “site”) between the company Standbyengine S.R.L.S. “The Seller” and the buyer of the Products “The Consumer”.

The Products, sold through the website, are produced and distributed by:
Standbyengine S.R.L.S.
Registered office in Via Venezia 20
16035 Rapallo (GE) Italy
Tax Code and P.I. 02682020991
REA VE-369051
Registration number with R. I. of Genoa 02682020991
Share capital € 1.000,00 i.v.

2.1 The interaction with the site takes place through the Italian or English language.
2.2 The Consumer who intends to purchase Products on the site must carefully read all the conditions of sale and the return and order acceptance policies published on the site, which can be downloaded here. By sending the order, the Consumer declares to have read, understood and fully accepted the conditions of sale and the return and order acceptance policies.
2.3 the site currently accepts purchase orders from Italy and is limited to online courses from the rest of the world.
The site will accept orders for physical products only from consumers who have an address for receiving the goods in Italy, and there is no delivery to PO boxes.
2.4 to make purchases on the site, you must be of age and understand and accept the conditions of sale set out here. By sending the order, the Consumer explicitly declares to be of age and to have understood and accepted the conditions of sale.

3.1 the Products on the site contain all the information necessary for the Consumer to decide and conclude the purchase. Before proceeding with the purchase, the Consumer must carefully read all the information on the Product; in any case, the Consumer who does not understand this information can email and ask for further details. By sending the order, even following the exchange of emails with the Seller, the Consumer understands the Product information.
3.2 the Products presented on the site are represented to the best of the Seller’s ability to describe their characteristics visually.
3.3 The Consumer who has doubts can write to

3.4 the Seller reserves the right to change the information on the Products and their availability at any time and without notice.

4.1 for each Product, availability is indicated on the site. It is not possible to request and therefore not even proceed with the purchase of Products that are not available on the site.
4.2 If a Product is unavailable despite the successful purchase procedure, it cannot be shipped. The Seller will promptly notify the Consumer of the unavailability and will refund.

5.1 every order placed on the site is intended as a contractual proposal and is subject to the approval of the Seller, who reserves the unquestionable right to cancel.
5.2 any order placed on the site implies full and unreserved knowledge and acceptance of the General Conditions of Sale in force at the time.
5.3 the Seller reserves the right to modify the General Conditions of Sale at any time and without notice. The new conditions will take effect from the publication date on the site and, therefore, will be valid for orders received after this date.
5.4 the purchase procedure for the items on the site in compliance with the General Conditions of Sale occurs by inserting the item or items chosen in the virtual cart. To proceed with the purchase, the Consumer can choose to complete the procedure as a guest.
5.5 in the case of a guest procedure, the Consumer must provide the data as requested during the purchase procedure.
5.6 to proceed with the order, the Consumer must choose the Product or Products concerned and then add them to the virtual cart following the procedure indicated. All required data must be in the appropriate format.
5.7 the procedure clearly and highlights explicitly the data necessary for the purchase of the Product (s), including the costs to be incurred. The Consumer can cancel the procedure and conclude the operation without finalising the purchase. If the purchase is completed, the Consumer has understood and approved all the process steps, and the order proposal is intended to be sent to the Seller.

6.1 The Product selling price is the price at the time of the order.
6.2 The prices of the Products are expressed in Euros and include VAT. 6.3 The Consumer must pay the total amount indicated on the order confirmation page to the Seller. The total amount of the order must be paid in full and in a single solution, using the payment methods made available to the Consumer by the Seller. The Seller remains the Product owner until the payment has been collected.
6.4 The Seller reserves the right to change the prices of the Products and the shipping or management costs at any time without having to give prior notice; the shipping and handling costs in force appear on the site at the time of order.
6.5 The Seller applies constant checks on the prices shown on the Site to check their correctness. However, in unforeseeable technical problems, the price reported for one or more items may differ substantially and/or is lower than the price usually applied, even net of any discounts or promotions.
6.6 If the Consumer finds that the price of one or more Products available for purchase differs substantially – as per point 6.5 – he is requested not to complete the order procedure and report the anomaly by email to If the Consumer completes the process, the Seller reserves the right to cancel the order, refunding the customer. In this sense, it is established that in no case will the Seller be obliged to deliver the ordered goods.

7.1 The delivery method for physical products is shipping by express courier or registered postal service and home delivery. Shipments are generally made within 72 hours of receipt of the order. In the event of delays due to unforeseen circumstances or force majeure, the Consumer will be promptly informed and updated on the new expected shipping times.
7.2 The Consumer will receive an e-mail when the shipment is entrusted, which will contain the code that will allow the Consumer to track the shipment’s progress. The Consumer is fully responsible for collecting the goods; the courier will communicate to the seller through its tracking systems failure to collect the shipment by the Consumer or any storage requests.
The Seller will send appropriate communications to the Consumer providing all the information for the collection of the shipment; if the consumer does not collect the shipment, both at the address provided in the order phase and at the courier’s warehouses, where the goods are in stock (both at the request of the Consumer, both for the termination of the courier’s attempts to deliver) it will be returned to the sender by the courier, and will not be possible to accept the return or refund of the goods. In any case, the management costs will be charged to the Consumer.
7.3 The indicative and non-binding delivery times for the standard shipping method, except for unforeseen events due to force majeure as reported in the agreements with the couriers with which the Seller operates, is 4/6 working days throughout the national territory ( for the islands, two additional working days are expected on average). The Consumer should note that when the order is entrusted to the courier, the Seller no longer has any power to modify, accelerate, request delivery or manage any procedures of any kind; therefore, the Consumer acknowledges that any operation in this sense does not is due in any way by the Seller.
7.4 Working days are all those included between Monday and Friday, inclusive, except for Saturday and Sunday and any midweek holidays.
7.5 The Seller undertakes to do everything to comply with the delivery times indicated on the Site and, in any case, to carry out the shipment within a maximum time of 30 (thirty) days starting from the day following that into which the Consumer sent the order. If the Seller could not carry out shipping despite all possible efforts, The Seller will refund the Consumer.

8.1 The Consumer can choose between the following payment methods:
• PayPal
• Credit card (Visa, MasterCard and American Express circuits)
• Bank transfer
8.2 In case of payment by credit card, the Consumer will be transferred to a secure site. The credit card data will be communicated directly to the gateway of the credit card and/or the bank that manages the payment. The transmission of such data will take place through encrypted transmission protocols. The amount will be debited at the time of order fulfilment.
8.3 In the case of payment by PayPal, the Consumer will be transferred to the payment page prepared by PayPal, where, using the credentials of his PayPal account, he will be able to complete the payment procedure. The transmission of the Consumer’s credentials will take place through encrypted transmission protocols directly on the page set up by PayPal. The amount will be debited at the time of order fulfilment.
8.4 If the Seller can’t fulfil the order due to the unavailability of the selected Products, the order will be cancelled. The amount of the order, if already paid, will be refunded to the Consumer. If the debit of the amounts due by the Consumer is not possible, the purchase process will be cancelled, and the order will be cancelled. It is understood that the Products will remain the Seller’s property until full payment is received.
The Seller always reserves the right to cancel any order it deems appropriate without giving reasons to the customer.
8.5 The Consumer agrees to receive the receipt relating to the purchase made exclusively in electronic format.

9.1 The Consumer has the right to withdraw from the contract, without indicating the reasons, within 14 days. The withdrawal period expires after 14 days with effect from the day the Consumer acquires physical possession of the goods or when the delivery will be notified on the courier’s website. To exercise the right of withdrawal and full acceptance of the conditions of sale, in particular in point 7.2, the Consumer is required to consult the appropriate RETURNS section on the site, which is an integral part of the General Conditions of Sale.

10.1 After the return of the Products, the Seller will make the necessary checks relating to their conformity.
10.2 Whatever the payment method used by the Customer, the refund will be made through the same means and will be activated by the Seller as quickly as possible. In any case, within fourteen (14) days from the date on which the Seller became aware of the exercise of the right of withdrawal and after verifying the correct execution of the right of withdrawal and acceptance of the returned Products.
10.3 If there is no correspondence between the recipient of the Products indicated in the order form and whoever made the payment of the sums due for their purchase, the refund, in case of exercise of the right of withdrawal, can be performed by the Seller only towards the person who made the payment.
10.4 The value date of the re-credit will be the same as the debit.
10.5 The return of the Product at the seller’s premises will be at the expense of the Consumer. The Consumer is obliged to pay the shipping costs to the Seller.
10.6 The Consumer must ensure that the Product is packaged appropriately, that the shipment is entrusted to a reliable carrier and that the same is rigorously equipped with a tracking code that allows it to be verified. Products will not be reimbursed, not even those affected by defects or returned within the terms of the law, which were sent without complying with the above procedures. The Consumer is always responsible in case of loss or non-delivery, theft, etc., of shipments returned in an unregistered and untraceable manner.
10.8 If a change of goods is requested, the Consumer acknowledges and accepts that the Seller will need specific technical times to manage the exchange of the goods due to availability checks, packaging, preparation of the shipment, and organisation of the collection, the courier, etc. The Seller will keep the Consumer constantly informed of the various processing stages.

11.1 The Consumer can obtain information on how the Seller processes personal data by accessing the section relating to the Privacy Policy. 11.2 For any other information on our Privacy Policy, you can send requests to the following email address: or the address of the Seller’s registered office by registered mail.

12.1. The seller cannot be held responsible for the failure to execute the order on schedule or the inability to perform the Sales Contract if the same is due to unforeseeable circumstances or force majeure or for any reason not attributable to the Seller himself.
12.2. The Seller cannot be held responsible for all inconveniences or damages that may derive from the incorrect use of the site, from the lack of basic safety rules that the Consumer must apply in the creation of his account and finally, in the inappropriate use of his Products.

13.1 These General Conditions of Sale are governed by Italian law and the relevant provisions of Legislative Decree no. 206/2005, “Consumer Code”, according to article 7 of 29 July 2003, no. 229 law.

14.1 All contents, images, trademarks, concepts, texts, technical descriptions of the Products, logos, and graphics are the exclusive property of the Seller, which reserves all rights. Any partial or total reproduction of the site is prohibited without the Seller’s written authorisation. Standbyengine Srls will legally prosecute any improper use, alteration, or modification of trademarks, logos, product photographs, descriptions, texts and everything on the site.
14.2 the download of the images on the site is allowed only for personal use, excluding the Consumer having any right or claim on the downloaded material.

15.1 for each request, the following e-mail address is available, or the Consumer can send a letter directly to the seller’s operational headquarters, as indicated in point 1